Client Support Operations Specialist Austin / WFH to $60,000

Are you a bright ambitious technologist with great customer service and relationship building skills?

You could be progressing your career as a Client Support Operations Specialist at a successful and growing Cyber Security Risk Management tech company that specialises in solutions for SME's, working on complex and interesting systems at the cutting edge of technology. The company is scaling and enjoying great success.

As a Client Support Operations Specialist you will respond to client queries and support the clients adoption of the platform via email, chat, calls and training sessions. You'll troubleshoot issues related to the company's platform, services and reports, ensure delivery of regular updates and reports, deliver product walk-throughs and training sessions and maintain accurate documentation and client records.

Location / WFH:

You'll be join colleagues in downtown Austin three days a week with flexibility to work from home the other two.

About you:

• You have achieved a BSc degree in a STEM discipline
• You have commercial experience in a client facing technical support role
• You have excellent communication and relationship building skills
• You are pro-active, enjoy problem solving and are naturally curious, continually seeking improvement
• You are a US citizen or hold a valid Green Card / right to work

What's in it for you:

As a Client Support Operations Specialist you will earn a competitive package:

• Salary to $60,000
• 401k, retirement contribution, PTO
• Professional development and career growth opportunities

Apply now to find out more about this Client Support Operations Specialist opportunity!